Shipping & Returns

All of our products are imported from South Korea and shipped to you from New York, USA.

Shipping Policy

We offers free U.S. standard shipping on orders $20+ (excluding taxes and after promotional discounts applied.). 

Shipping Methods

  • Standard shipping (2-6 business days) - calculated by weight at checkout
  • Expedited Shipping (2-3 business days) - calculated by weight at checkout
  • Next Day Shipping (1-2 business days) - calculated by weight at checkout
  • Free US Shipping on orders $20+

Returns/Refunds/Exchanges

If you are not fully satisfied with your purchase, we will happily accept unopened beauty products within 14 days of the purchase date. Returned products must be in its original condition to be eligible for a refund. To return, please email us at contact@thekosette.com with your order number to receive further instructions. (no refunds will be granted without a return authorization). All Sale items & Special offers are final sale.

Once your return is processed, credit will be issued to original method of payment for merchandise amount only. The original shipping fees are non-refundable. The Kosette is not responsible for the shipping costs of the returns or liable for lost returns. It is the buyer's responsibility to cover the shipping costs of the returns.


Can I cancel my order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at contact@thekosette.com within 12 hours of placing your order with the order number and the subject line as "Cancellation". We cannot make adjustments once the order is shipped.

International Shipping Policy

Shipping to other international destinations is unavailable at this time.  

Damaged Products

For damaged or defected items, please send us an image and email us at contact@thekosette.com for a replacement or refund.

Out-of-Stock Items

If you place an order of an item that is out of stock, we will notify you of a re-stock timeframe so you can make the decision to replace, wait, or receive a refund.

Have more questions? email us at contact@thekosette.com