FAQ

Can I cancel my order?

We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at contact@thekosette.com within 12 hours of placing your order with the order number and the subject line as "Cancellation". We cannot make adjustments once the order is shipped.

My product arrived damage, what should I do?

There may be those times when products get damaged during travel. For damaged or defected items, please send us an image and email us at contact@thekosette.com for a replacement or refund.

Is the Kosette Salt Scrub line gluten free? 

Yes, our Salt Scrub line is gluten free.

I am having some trouble with the packaging of the Scalp Scrub. 

We appreciate honest feedback from our customers as we prioritize customer satisfaction. If for whatever reason, you are not satisfied with our product, please email us and share your review. We will do our best to resolve the matter. 

Have more questions? email us at contact@thekosette.com